• Ordering
• Products
• Deliveries
• Shipping
• Payment

Ordering

• Can I place an order for an item that is currently out of stock?

  We currently do not have a back-ordering system in place, however an ETA will be provided on the portal if we have one available.

  Please contact our Business Support team with any queries. 

• Can I change an order after it has been placed?

  Once payment is succesfully submitted, the order will be finalised, and no further changes can be made. Before completing your payment, please check details carefully.

• What is the minimum wholesale order value?

  The minimum wholesale order value is $300.00 (ex GST) for orders placed via our B2B portal.

• I need assistance with my order. Who can I talk to?

  Our Business Support team will be happy to help if you have any order queries. Please give us a call on 03 9095 6250, or email us at info@lovingearth.net.

• I am having trouble logging in - help!

  The username and password issued to you are both case-sensitive using the format of 3 letters followed by 3 numbers (ABC123).

  If you continue to receive an error message, please contact us for further assistance. 

• I am concerned about my order being sent in hot weather and melting in transit. What can I do?

  During warmer months, we always assess local weather conditions, and may hold back an order for a couple of days to avoid the risk of melting during transit. We will notify you if this is the case. For some locations, we may be able to use ice to keep goodies chilled during transit. 

  If you have any queries or would like to discuss alternative options, please feel free to get in touch with our Business Support team.