Wholesale Online Ordering Portal

Frequently Asked Questions

Payment

  • What payment methods do you accept?

    We accept payments via Credit Card or EFT transfer.

    To ensure swift dispatch of your goods, pre-payment should be made by 14:30EST. If paying by EFT, please ensure the remittance is emailed to us before 14:30EST.  

  • Why do we have to pre-pay our invoice/order?

    Here at Loving Earth we deal quite closely with various farmer co-operatives and producers from around the world, and as a result we operate a little differently to most companies. In order for us to cooperate with these small producer groups we are required to pay a fair price for the raw materials upfront. Having a majority of our customers on prepaid terms assists us with securing these quality ingredients and ensuring our producers receive their payments accordingly.

  • I have a credit on my account. How do I use it on my new order?

    Please contact our Customer Service team if you have a credit that you wish to use on your order.

  • How can I make payment via EFT?

    You can submit EFT payment via your online banking provider. For EFT payments, sending through a screenshot or official bank remittance via email/fax will be the most efficient way to provide proof of payment. This will need to include the payee name, account numbers, time of transaction, order number (e,g, 200000058), payment amount and any relevant receipt reference number(s). 

    Once we have received this payment confirmation, your order will be sent on for packing and dispatch. 
    If no remittance advice is received, your order will be sent on for processing once the payment is received into our account.

    Our account details are below.

    Company Name: Loving Earth Pty Ltd
    BSB: 083-363
    Account Number: 94-246-9582

    Remittance advice can be sent to us via email (info@lovingearth.net) or fax (03 9764 2464). Thank you.