Wholesale Online Ordering Portal

Frequently Asked Questions

Payment

  • What payment methods do you accept?

    We accept payments via Credit Card or EFT transfer.

    To ensure swift dispatch of your goods, pre-payment should be made by 2pm.

    If paying by EFT, please ensure the remittance is emailed to us before 2pm.  

  • I have a credit on my account. How do I use it on my new order?

    Please contact our Customer Service team if you have a credit that you wish to use on your order.

  • How can I make payment via EFT?

    You can submit EFT payment via your online banking provider. For EFT payments, sending through a screenshot or official bank remittance via email/fax will be the most efficient way to provide proof of payment. This will need to include the payee name, account numbers, time of transaction, order number (e,g, 200000058), payment amount and any relevant receipt reference number(s). 

    Once we have received this payment confirmation, your order will be sent on for packing and dispatch. 
    If no remittance advice is received, your order will be sent on for processing once the payment is received into our account.

    Our account details are below.

    Company Name: Loving Earth Pty Ltd
    BSB: 083-363
    Account Number: 94-246-9582

    Remittance advice can be sent to us via email at info@lovingearth.net. Thank you.