Wholesale Online Ordering Portal

Frequently Asked Questions

Payment

  • What payment methods do you accept?

    You are welcome to pay for your order via Credit Card and EFT.

    To ensure swift dispatch of your goods, pre-payment should be made by 14:30EST. If paying by EFT, please ensure the remittance is emailed/faxed through to us before 14:30EST.  

  • I am having trouble processing my payment. Help! Who can I contact?

    Our Customer Services team will be happy to help if you have any ordering, shipping or other technical queries. Please give us a call on 03 9095 6250, or email us via info@lovingearth.net

  • Why do we have to pre-pay our invoice/order?

    Here at Loving Earth we deal quite closely with various farmer co-operatives and producers from around the world, and as a result we operate a little differently to most companies. In order for us to cooperate with these small producer groups we are required to pay a fair price for the raw materials upfront. Having a majority of our customers on prepaid terms assists us with securing these quality ingredients and ensuring our producers receive their payments accordingly.

  • I have a credit on my account. How do I use it on my new order?

    Unfortunately we are still working on being able to process credit claims for orders placed via the wholesale online ordering portal. Please contact our Customer Service Team on 03 9095 6250 if you have any credits.

    Please check back here for further updates as we work towards a solution for this.

  • How can I make payment via EFT (Electronic Funds Transfer)?

    You can submit EFT payment via your online banking provider. For EFT payments, sending through a screenshot or official bank remittance via email/fax will be the most efficient way to provide proof of payment. This will need to include the payee name, account numbers, time of transaction, order number (e,g, 200000058), payment amount and any relevant receipt reference number(s). 

    Once we have received this payment confirmation, your order will be sent on for packing and dispatch. 
    If no remittance advice is received, your order will be sent on for processing once the payment is received into our account.

    Our account details are below.

    Company Name: Loving Earth Pty Ltd
    BSB: 083-363
    Account Number: 94-246-9582

    Remittance advice can be sent to us via email (info@lovingearth.net) or fax (03 9764 2464). Thank you.