Wholesale Online Ordering Portal

Frequently Asked Questions

Products

  • Why is my chocolate blotchy/specked with white?

    This is known as ‘blooming’, when the cacao butter becomes separated from the chocolate. Unfortunately this sometimes happens in transit if the product encounters extreme changes in temperature. 

    Although the chocolate is perfectly fine to eat or use as an ingredient, the flavour will not be as intended. In such circumstances, please get in touch with us. We will be happy to assess the situation, and arrange a credit or replacement for your chocolate.

  • Can I place an order for an item that is currently out of stock?

    We currently do not have a back-ordering system in place, however an ETA will be provided on the portal if we have one available.

    Please contact our Customer Service team with any other queries.

  • What is the shelf life for your products?

    Most of our products have a shelf life between 18-24 months from dispatch, under ideal storage conditions. This will vary for different products, but in general a cool, dry place will be the best for keeping our products as fresh as possible.

  • My chocolate has arrived melted! What can I do?

    Please contact our Customer Service team for assistance.

  • Are all of your products certified organic?

    The vast majority of Loving Earth products are Australian Certified Organic (ACO). This means that our foods and processing facility have been audited to the highest standards to achieve ACO certification; we comply with national and international standards for organic farming and processing.

    Please click here to see a copy of our ACO certificate with a list of certified products.

     

  • Where are your products sourced from?

    Loving Earth works with small producer communities around the world to provide healthy, sustainable & fair ingredients, which we use to handcraft our unique range of raw chocolate bars and superfood snacks. You can see the Loving Earth story here.

    Having established long-term relationships with several indigenous cooperatives, our aim is to help them add as much value as possible to their raw products at the point of origin. You can see more on our website under each product page, about the indigenous growers we support as well as how the goods are grown and processed.