Wholesale Online Ordering Portal

Frequently Asked Questions

Deliveries

  • Why did I not receive an invoice with the order?

    An invoice should always be attached the outside of one of your delivery parcels. If you did not receive one, it may have been missed accidentally by our dispatch team - apologies! We will be happy to provide you with an electronic copy upon request.

  • What if I have received items I did not order?

    If you received an item different to the one you ordered, please contact our Customer Service team who will help resolve the problem as soon as possible. 

    You can submit the relevant details using our Claim Form.
    To help us support you fully, claims will need to be reported within 14 business days of receiving the goods. 

  • I have received damaged/spoilt products with my delivery. What can I do?

    Please contact us as soon as possible with the relevant information about the damages encountered.

    If you have encountered an issue with your order, please contact us as soon as possible with the relevant information using our Claim Form.

    To help us support you fully, claims will need to be reported within 14 business days of receiving the goods. 

    Please include any available details (images, best before dates, product type/size affected etc) you can provide when submitting the Claim Form to us. This will help us give you clarification, do further investigation, and where appropriate, provide either a credit or replacement for the affected goods.