If you received an item different to the one you ordered, please contact our Business Support team who will help resolve the problem as soon as possible.
Wholesale Online Ordering Portal
Frequently Asked Questions
Deliveries
-
What if I have received items I did not order?
-
Why did I not receive an invoice with the order?
A hard copy invoice should always be attached to the outside of one of your delivery boxes. If you did not receive one, it may have been missed accidentally by our dispatch team - apologies! We will be happy to provide you with an electronic copy upon request.
-
I am concerned that the product I have received is spoilt or faulty. What can I do?
We always want our customers to experience each product in optimum condition. If you are concerned that what you have received is not in its ideal state, please contact our Business Support within 5 business days of receiving the goods.