Wholesale Online Ordering Portal

Frequently Asked Questions

Shipping

  • When can I expect my order to arrive?

    Orders are generally dispatched within 2-3 business days after receipt. Below is a guide to shipping times, however please note that we usea varierty of different courier companies, depending on your location and the size of the order, so shipping times may vary. 

     

    State Metro areas (excl Perth) : 3-5 business days
    Regional areas (Eastern States), Perth : 6-7 business days
    WA, NT : 7-9 business days

     

    NOTE: To ensure your order is processed the next business day, please complete your order before 2pm. Thank you.

  • What are your shipping rates for bulk goods?

    Freight costs are automatically calculated based on weight and destination, which you will see in your cart during checkout. These costs may periodically increase dependant on the freight carriers fees.

  • How can I track my order?

    Tracking information for your order is sent to the email address provided when your order is dispatched. If you do not receive this, please contact us.

  • Do you ship internationally?

    Unfortunately we do not currently offer international shipping.

  • How can I change my contact details and/or delivery address?

    For any changes to your contact information, please notify us via email.

  • Do you offer refrigerated shipping?

    Unfortunately we do not offer refrigerated shipping. 

    During warmer months, we always assess local weather conditions and may hold back an order for a couple of days to avoid the risk of melting during transit.  We will notify you if this is the case.

    If you have any queries or would like to discuss alternative options, please feel free to get in touch with our Customer Services team.